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I'm having trouble logging into the library's databases.

Last Updated: Jul 15, 2013  |  139 Views
Topics: Access, Databases

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Here are steps to try first:

  1. Try a different browser.  Sometimes Internet Explorer or Safari don't "play nice" with the library's databases.  Browsers like Chrome or Mozilla Firefox may work when others don't!
  2. Clear the browser cache. Directions for clearing other browsers can be found at OIT has directions for the common browsers. Try to access the database again.
  3. If you still can't get into the database, go to and synchronize your AU computing password. Allow 5 minutes for the updated password to take effect. Try accessing the database again.

If you still cannot access a database after following those steps listed above please email the Auburn University Libraries Systems Department ( with the following information:

  • Name
  • Email address
  • Phone Number
  • Browser
  • Database
  • Description of the problem encountered
Answered by Denise BakerBookmark and Share

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    Regular Reference Desk Hours

    Monday - Thursday: 8:00am - midnight

    Friday: 8:00am - 6:00pm

    Saturday*: 9:00am - 6:00pm

    Sunday: 1:00pm - midnight 

    *On home football game days the reference desk is open from 9:00am - 1:00pm

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