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Q

I'm having trouble logging into the library's databases.

Last Updated: Jul 15, 2013  |  60 Views
Topics: Access, Databases

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A

Answer

Here are steps to try first:

  1. Try a different browser.  Sometimes Internet Explorer or Safari don't "play nice" with the library's databases.  Browsers like Chrome or Mozilla Firefox may work when others don't!
  2. Clear the browser cache. Directions for clearing other browsers can be found at http://www.auburn.edu/oit/security_center/browsers/ht_clearing_cache.php. OIT has directions for the common browsers. Try to access the database again.
  3. If you still can't get into the database, go to http://www.auburn.edu/myaccount and synchronize your AU computing password. Allow 5 minutes for the updated password to take effect. Try accessing the database again.

If you still cannot access a database after following those steps listed above please email the Auburn University Libraries Systems Department (libhelp@auburn.edu) with the following information:

  • Name
  • Email address
  • Phone Number
  • Browser
  • Database
  • Description of the problem encountered

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